Understanding Adoption and Impact of B2E E-Business Systems: Lessons Learned from the Experience of an Australian University

Business-to-employee (B2E) systems are e-business applications that use an intrabusiness network allowing organisations to provide products/services to their employees. These systems have an impact on employee satisfaction and organisational performance. Business literature highlights the benefits that organisations receive from embracing B2E systems. Academic literature has however paid scant attention to the understanding of impact of these systems. Hence, it is not known how and what factors affect the attainment of benefits from B2E systems. This paper analyses the experience of an Australian university in introducing an ESS portal and highlights some lessons. The implications of the findings are discussed.